Policies

All sales are final. Items cannot be returned or exchanged. If there is an issue with your order email us at mallardandfriends@gmail.com

ORDERING

All products on www.mallardandfriends.com are in stock and available for order. Occasionally, products are oversold. In this event, orders are fulfilled in the order they are received. Items in your shopping cart are not reserved. Processed orders are subject to payment acceptance and availability.

Mallard & Friends may require additional personal information in order to verify identity. In the event that additional information is required, we will make multiple attempts to contact you. We will attempt email contact, and await a response within 48 hours. The order is subject to cancellation if there is no response from the customer within 48 hours.

SHIPPING

All packages are processed for shipping within 1-2 weeks of your purchase unless noted in the product description. Estimated delivery is to be used as a guide only. Delays are not the responsibility of Mallard & Friends once shipped. All separate orders must be shipped individually and cannot be combined, even if the purchaser has made both orders. We limit one item per SKU per customer, per order. Additional Fees & Duties may apply for international orders.

Mallard & Friends is not responsible for any issues related to logistics, delays

or other matters that may arise during transportation of your order by our shipping carriers. Any concerns or problems related to the shipping process should be addressed directly with the respective shipping carrier.

RETURNS & EXCHANGE

Mallard & Friends does not offer exchanges or returns on any product. All sales are final.

Please be aware that Mallard & Friends does not provide refunds for shipping costs under any circumstances once the package has been sent. Once shipping charges are incurred, they are non-refundable.

WARRANTIES

Mallard & Friends makes no warranties, expressed or implied, and hereby disclaims and negates all warranties.

DISCLAIMER

Mallard & Friends is not responsible for service or repairs to any equipment in use or connection of Mallard & Friends.